Cat4 Terms & Conditions – Malaysia Online Casino Platform Guidelines

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "Member") and cat4 ("Platform", "We", "cat4") in relation to your use of the website, mobile application, and all services provided through the cat4 platform.

By registering an account at cat4, making any deposit, or using any game or feature on the platform, you are deemed to have read, understood, and fully accepted all terms set out in this document. This acceptance takes effect the moment you click the "Register" or "I Agree" button during the registration process.

Cat4 reserves the right to amend these terms at any time by providing reasonable notice to players via email or in-platform notification. Your continued use of the cat4 platform after the effective date of any such amendment constitutes acceptance of the revised terms.

To be eligible to register and use the cat4 platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age at the time of registration and throughout your use of the platform.
• Reside in or access the service from a geographical region where the use of cat4's services is permitted under local law.
• Have full legal capacity to enter into a binding agreement.
• Not listed on any active self-exclusion programme at cat4 or any other online casino platform.
• Not acting as an agent for or on behalf of any third party.

Cat4 reserves the right to request age and identity verification at any stage. Failure to provide the required documents within the stipulated timeframe may result in the temporary suspension or termination of your account. All winnings accumulated while verification is pending are held and cannot be withdrawn until verification is successfully completed.

Each player is only permitted to hold one active account at cat4 at any one time. Holding multiple accounts — whether using your real identity, a false name, a different phone number, or any other means — is strictly prohibited and constitutes a serious breach of our terms.

You are fully responsible for all activity that takes place under your cat4 account, including all bets, gameplay, deposits, and withdrawals. Please ensure you:

• Keeping your password and login credentials confidential at all times.
• Not sharing your account information with any other individual.
• Log out of your account after every gaming session, especially on shared devices.
• Report to the cat4 support team immediately if you suspect your account has been accessed without your authorisation.

Cat4 shall not be liable for any losses arising from a player's own negligence in safeguarding their account credentials. Any bets placed or activities that occur before a report of unauthorised access is received and acted upon remain the sole responsibility of the account holder.

Cat4 accepts deposits via the following local Malaysian payment methods, all in Malaysian Ringgit (MYR):

All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts, whether belonging to another individual or a company, are not permitted and will be returned. cat4 reserves the right to request proof of payment method ownership before processing any withdrawal. Foreign currencies are not accepted and cat4 does not provide currency conversion services.

Players may request a withdrawal of winnings at any time, subject to the following conditions:

• Your cat4 account has completed the full identity verification process.
• All bonus wagering requirements (where applicable) have been fully met.
• No security reviews or account investigations are currently in progress.
• The withdrawal amount meets the minimum threshold of RM 30 per transaction.

Cat4 processes withdrawals within 15 to 60 minutes depending on the chosen method and system load at the time. Withdrawals must be made to the same payment method used for the original deposit, for security and anti-money laundering purposes. If the original method is no longer available, additional verification may be required.

Cat4 reserves the right to place withdrawal processing on hold for up to 7 business days for security review purposes, particularly for withdrawal requests that exceed certain thresholds or display unusual patterns. In such cases, the player will be notified via their registered email.

Cat4 offers a variety of bonuses and promotions from time to time. All offers are subject to the specific terms stated in each respective promotion. The following general principles apply to all bonuses at cat4:

• Wagering Requirement: All bonuses must be wagered (rolled over) the specified number of times before any withdrawal is permitted. Rollover requirements vary depending on the type of bonus.
• Validity Period: Every bonus has a validity period that must be observed. Any bonus not used within its validity period will be automatically forfeited.
• Eligible Games: Not all games on cat4 contribute equally towards wagering requirements. Please check the game contribution table specified in the terms of each promotion.
• Bet Limit During Bonus: While meeting wagering requirements, the maximum bet per spin or hand is as specified in the relevant bonus terms. Bets exceeding this limit may result in the forfeiture of the bonus and any associated winnings.
• One Active Bonus: Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.

Cat4 reserves the right to void any bonus and associated winnings if there is evidence of promotion abuse, coordination across multiple accounts to exploit bonuses, or any activity deemed to constitute bonus fraud. cat4's decision in such matters is final.

All games on the cat4 platform — including slots such as Great Rhino, live casino games such as Super Andar Bahar and French Roulette, and card games such as 32 Cards — operate on a Random Number Generator (RNG) system that has been verified by an independent third-party audit body.

This verification ensures that every game outcome is fully random and cannot be manipulated by any party, including cat4 itself. Game results displayed in the interface are final and cannot be disputed unless there is verifiable evidence of a technical failure.

In the event of a technical failure or system disruption during an active gaming session:

• Any unsettled bets at the time of a disruption may be voided and stakes returned.
• Winnings credited to your account prior to the disruption are valid and will not be reversed.
• Cat4 will notify players through appropriate channels in the event of a disruption that broadly affects gaming sessions.
• Any dispute relating to a game outcome must be reported to the cat4 support team within 24 hours of the incident.

Cat4 expects all members to act honestly, respectfully, and responsibly when using this platform. The following activities are strictly prohibited and constitute a breach of these terms, which may result in immediate action being taken against your account:

• Money laundering or using cat4 for any illegal activity.
• The use of automated software, bots, scripts, or any technical tool to gain an unfair advantage in any game.
• Collusion between players to manipulate the outcome of Live Casino games or table games.
• Exploiting technical errors or system bugs to gain an unfair advantage.
• Any attempt to hack, breach, or interfere with cat4's technical infrastructure.
• Sharing your login credentials or allowing another party to access your account.
• Any form of identity fraud or use of another person's personal information.
• Abusive behaviour, threats, or harassment directed at staff or other players in live games.

Cat4 employs a sophisticated monitoring system that operates around the clock to detect suspicious activity. Any player suspected of engaging in prohibited activities will receive an investigation notice and their account may be suspended pending the outcome of the investigation.

Cat4 reserves the right to suspend or terminate any player's account for the following reasons, with or without prior notice depending on the severity of the case:

• Breach of any section of these Terms & Conditions.
• Failed identity verification or submission of false information.
• Suspicious activity indicating potential fraud or money laundering.
• Requests from law enforcement authorities or relevant regulatory bodies.
• Players found to be under 18 years of age.
• Self-exclusion requests submitted by the player themselves.

If your account is terminated due to fraud or a breach of terms, all balances and winnings held in the account will be subject to a thorough investigation. cat4 reserves the right to withhold any payments until the investigation is concluded and to forfeit the balance if a violation is proven.

Players may also request to close their own account at any time by contacting the cat4 support team. Any valid balance remaining in the account at the time of closure will be processed for withdrawal once all applicable conditions have been met.

Cat4 makes every effort to ensure the platform operates smoothly and securely at all times. However, cat4 accepts no liability for:

• Losses arising from disruptions to a player's internet service or technical issues on the player's device.
• Losses arising from a player's negligence in safeguarding their account information.
• Disputed game results that have no verifiable evidence of a technical failure.
• Any indirect, consequential, or unforeseeable losses arising from the use of the cat4 platform.
• Platform unavailability resulting from scheduled maintenance, which will be communicated in advance wherever possible.

Cat4's maximum liability in any situation shall not exceed the total amount you have deposited within the 30 days preceding the event giving rise to the claim.

Cat4 respects the privacy of all players and is committed to protecting the personal data collected during your use of the platform. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy comprehensive cat4, which forms part of this agreement by reference.

In brief, cat4 collects information necessary for registration, identity verification, transaction processing, and service improvement. All data is protected with 256-bit SSL encryption and will not be sold or shared with third parties without your consent, except where required by law. To fully understand how your data is used, please read Privacy Policy us.

Cat4 takes its social responsibility seriously. We believe that digital casino entertainment should be enjoyed responsibly. As part of our commitment, cat4 provides the following tools for all players:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on the amount you can deposit within a specified time period.
• Session Loss Limit: Set the maximum amount you are willing to lose in a single gaming session.
• Session Time Limit: Set a maximum duration limit for your gaming sessions.
• Cool-off Period: Temporarily suspend your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Exclude yourself from the cat4 platform entirely for an extended period.

All these tools can be activated directly through your account settings without needing to provide any reason. For more information, guidance, and support resources on responsible gaming, please visit the Responsible Gaming us.

Cat4 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Any material changes will be communicated to players through one or more of the following methods:

• Email to the registered address on your account.
• In-platform notifications upon login.
• Statement on the cat4 homepage.

It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable terms. The "Effective Date" displayed at the top of this document indicates when the current version came into force. Your continued use of the cat4 platform following any amendment constitutes acceptance of the revised terms.

If you have any questions regarding these Terms & Conditions, or require further clarification on any section of this document, the cat4 support team is here to assist you:

• Email: [email protected]
• Live Chat: Accessible directly within the cat4 platform — click the chat icon found on any page.
• WhatsApp: Number available after logging in to your cat4 account.
• Operating Hours: 24 hours a day, 7 days a week, 365 days a year.

Our team is fully proficient in Bahasa Malaysia and will respond to every enquiry with dedication in the shortest time possible. For commonly asked questions, you may also refer to our Frequently Asked Questions (FAQ) us to get an immediate response.

This Terms & Conditions document is valid and in effect from 1 January 2026. The latest version is always available on this page.